FAQs

Isn’t it cheaper for me to buy fruit for the office at the closest fruit shop?

Whilst the fruit may be a little cheaper, we can almost certainly guarantee that it won’t be of the same quality as ours. Our fruit goes through numerous quality control checks both in the buying and packing stages. With lesser quality fruit you’ll probably end up throwing some of it out.

Add to this your own time in choosing the fruit, the delivery cost (or back pain!) of getting the fruit back to the office, and the time it takes to place the fruit in appropriate containers (and then wash the containers) in your office, and you will quickly see how using an all-inclusive service like ours is the most cost-effective long-term solution for your office.

Your business should focus on what it does best, and leave less important things like fruit (at least to you) – to us!

There is an office canteen on the ground floor of our building. Our staff can simply go down and buy their own fruit. Why should I provide fruit in my office?

This is true. However, from our experience and feedback from clients, fruit is not regularly eaten by staff unless it is within easy reach i.e. in the workplace area or floor kitchen. Most people who go down to the canteen are more likely to buy a coffee and a muffin, than a piece of fruit. The objective of a fruit initiative is to ensure that staff are eating fruit regularly – otherwise the health benefits are lost.

How do you guarantee consistent premium quality fruit?

Our fruit buying team hand-select our fresh fruit from the fruit markets before the break of dawn every morning. We carefully select our fruit mix to ensure it is of premium quality, has great taste and is at the “breaking point of ripeness”.

At the Fruitful Packhouse, we prepare the fruit to make it convenient for the workplace. All the fruit is checked for quality issues before being included in the crates or boxes. We also de-sticker the fruit – this may seem like a small feature of our service, but it allows our team to check the fruit quality again before being placed in the baskets or boxes.

In transit, our fruit is handled with the maximum care from our packhouse to your drop-off, so that it reaches you in perfect condition.

Will the fruit be difficult to eat in my office?

No. We try to supply “hand-held” fruit that can be easily eaten in your office. So for example, instead of oranges we supply soft citrus fruits such as clementines, satsumas and mineolas which are easier to peel. If oranges are in season we do source them but you will find that oranges are easy to peal when in season.

Do you offer organic fruit?

Given that organic fruit is hard to supply consistently in guaranteed quantities, we do not guarantee our fruit is organic. We may, however, include it as part of our offering wherever its quality reaches our requirements. We exclusively work with growers that are Global GAP certified, more then 30% of our fruit abides to the Planet Proof sustainability label and all our bananas are rainforest alliance certified.

Do you buy air-freighted fruit?

We do NOT buy air-freighted fruit and source locally where possible (remember: bananas have to be grown in tropical environments!).

What areas do you deliver to?

We deliver throughout the entire Benelux, and we have partners who are active in the United Kingdom and Germany 

Do I have to have a weekly delivery?

No. Whilst most of our customers enjoy weekly deliveries, we can also provide our fruit on a bi-weekly or even monthly basis. We will be happy to make a recommendation to you that suits your budget. What we do require, however, is that it be a regular order over a determined period of time. The reason is because we believe that the full benefits of providing fruit in the office are only felt through more than just a “one-off” single delivery. Please call us to discuss your specific needs.

How can I order from you?

Setting up an account and getting started could not be easier. You can use our online ordering process (go to “order fruit now”), or if you get stuck reach us through our “contact us” page, or simply call us on 088 – 06 40 100. Ordering fruit is not like buying stationary for your office: there are numerous options available to you in terms of order quantity, delivery days and order splits. So please get in touch with us if you would like to discuss your needs. We have helped thousands of clients to implement a successful office fruit delivery service.

Can you split our order over several floors, or offices?

Yes. We can split your order over each of your floors to different departments and even invoice each department separately if you should require it.

What if I want to set up an order to several addresses?

We can easily do this for you. We have many clients with multiple regional offices which we service across the Benelux. Advantages of using us to service several offices include:
– A consistent and high product offering accross all your sites
– One point of contact for all your customer service needs
– Centralised invoicing

What time do you deliver?

You can expect to receive your fruit delivery at any time between 7:00am and 2.30pm  on your delivery day.

What payment options are available?

We invoice monthly and payment can be made either by Direct Debit: the most convenient and hassle-free or via bank transfer.

Unfortunately we can not accept payments by debit or credit card at this moment.

Am I locked into a contract, or can I change or stop my order?

We do not want you to be tied into a service which does not suit you. For this reason, we have NO fixed contracts. Instead, we only ask you to agree to our simple terms and conditions which include the following clauses:

Should you ever wish to change your order, we only ask that you give us 48 hours notice. For example, you may wish to pause the orders on a certain day because your team is off on an “away day”. Because we invoice monthly at the beginning of each month, any order changes are either debited or credited on the following month’s invoice

Should you ever wish to stop your order altogether, we only ask that you continue your deliveries until the end of the month you are currently in (which is a maximum period of about 4 weeks at any one time)

What if a piece of fruit is damaged?

We operate a 100% Fruitful Guarantee so that if any piece of fruit is not to your satisfaction we will not charge you for it.